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ORDER AND PROCESSING
How do I order?
You can place your order via our secure website vanessa-akos.com or you can order via contact us page if there is an item not available.
Our made to measure clothing and home accessories are purchased after you make a consultation appointment and designs are approved.
How long does it take to process?
Most items on the website are available and will be be processed that same day. You may however receive an email that particular items may need 2-3 days for processing as everything is handmade.
Made to Measure orders vary and you will be given a delivery date at the consultation.
Where is my Order ?
Once your order has been dispatched, you will receive an email which will contain tracking information and an estimated delivery date.
If you don't receive your order in the designated delivery period, please contact us, stating your name and order number. We will investigate any issues for you and get back to you with relevant information regarding your order.
Can I amend or cancel my order?
Changing or cancelling your order depends on the status of your order. Unfortunately if your order is awaiting dispatch or has already been dispatched we would not be able to alter the information you’ve provided. However, if the order has not been dispatched and is just sitting at approved, please contact us at firstname.lastname@example.org and provide all the required information you wish to be changed. We cannot guarantee that your order will be changed but we will do the best we can - if your order cannot be changed we will notify you.
My items do not look the same as online?
We do our best to ensure all products on our website are displayed as accurately as possible. If you have received a product that may seem to be a slightly different colour, shape or print, this product will not be deemed faulty. However, you can send the item back.